Refund Policy

Overview

This Refund Policy applies to all products and services offered by Language Academy Australia Pty Ltd ("Language Academy," "we," "us," or "our"), including in-person classes, online live coaching, video courses, and mobile app subscriptions.

Please read this policy carefully before enrolling in any course or purchasing any subscription. By completing payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

No Refunds

All fees paid to Language Academy are strictly non-refundable. No refund will be issued under any circumstances, including change of mind, inability to attend, or change in personal circumstances.

This applies to all services, including:

• In-person classes at our Parramatta centre
• Online live coaching classes
• Video courses and self-paced learning modules
• Mobile app subscriptions (monthly, two-month, or three-month plans)

Once payment has been received and enrolment or subscription access has been granted, the fees for that period are non-refundable regardless of whether you access or use the service.

Technical Overcharge Exception

All fees paid to Language Academy are strictly non-refundable. No refund will be issued under any circumstances, including change of mind, inability to attend, or change in personal circumstances.

The only circumstance in which a payment adjustment may be considered is where you have been incorrectly charged more than the stated fee due to a verified technical error on our Platform.

To request a review of a suspected overcharge:

• Contact us at info@languageacademy.com.au within 24 hours of the transaction
• Include your full name, account email address, transaction date, amount charged, and a description of the issue
• We will investigate and, if a technical overcharge is confirmed, process a correction to the overcharged amount only

Requests submitted after 24 hours of the transaction, or where no technical error can be verified, will not be eligible for any adjustment.

Subscription Pause

While all fees are non-refundable, students with an active subscription may request a pause of up to one (1) month where a valid medical or health reason is provided.

To request a pause:

• Email us at info@languageacademy.com.au with your reason and any supporting documentation (e.g. medical certificate)
• Pause requests must be submitted before the period you wish to pause begins
• Pauses are granted at Language Academy’s sole discretion

If approved, your subscription period will be extended by the duration of the approved pause. No cash refund or credit will be issued. A maximum of one pause may be granted per subscription term.

Subscription Conversion

If you wish to move from one subscription plan to another (e.g. Silver to Gold), Language Academy can apply the remaining value of your current subscription as a pro-rata credit toward your new plan.

To request a conversion:

• Contact us at info@languageacademy.com.au specifying your current plan and the plan you wish to switch to
• Conversions are processed manually and subject to Language Academy’s approval
• The credit applied will be calculated based on the unused portion of your current billing cycle at the time of conversion

No cash refund will be issued as part of a conversion. The credit applies to the new subscription plan only and has no monetary value outside of the Platform.

Chargebacks and Payment Disputes

If you initiate a chargeback or reverse a payment through your bank or payment provider without first contacting Language Academy, we reserve the right to:

• Suspend or permanently terminate your account immediately
• Pursue recovery of any costs incurred as a result of the chargeback

We strongly encourage you to contact us at info@languageacademy.com.au to resolve any billing concerns before initiating a dispute with your bank or payment provider. We are committed to resolving genuine issues promptly and fairly.

Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). To the extent that any provision of this policy is inconsistent with your statutory rights under Australian Consumer Law, your statutory rights will prevail.